Ebay returns seller Very High If an item is returned in a different condition, you can deduct 50% of the refund if you offer 30-day returns as a top-rated seller or free returns if you're not top-rated. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. Returns accepted. Maybe it isn't quite what you thought. While valid exemptions exist, there is also the issue of return fraud. When you set up your return policy, you can select from two types of returns: buyer funded or seller funded. Do Most eBay Sellers Accept Returns? While many eBay sellers offer returns, some may not. 3 min article When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. Learn More I sell on eBay. , , , , , , , Check out eBay Live—a new way to sell on eBay Step into the world of live selling, where you can connect with buyers, tell the story behind your products, and expand your customer base. You can also issue a refund through a cancellation or return request, or a report that an item hasn't arrived. We keep returns simple. Most purchases are covered by eBay Money Back Guarantee, which means that if the item arrives damaged, is faulty or doesn't match the listing, you can return it for a refund – even if the seller doesn't accept returns. With a return label: If an eBay return label is available or you provided a pre-paid label and uploaded tracking, we may close the return if we don't see tracking scans or signals from the buyer showing the item was sent within 15 business days of when the label was provided. When you’re selling on eBay, you might sometimes need to get in touch with a buyer. . When the seller accepts your return request, you'll either receive a return shipping label from eBay or the seller, or you'll be asked to purchase a label directly from a carrier. Not to worry. Simply visit the returns section of our business policies to set up returns rules. com receive additional protections benefits when they offer 30-day-or-longer returns. 8% . If a seller does allow returns, you can open the product page and look under the shipping estimate. eBay automates the returns and refunds processes to save sellers’ time and enable them to process returns faster. If there's an open cancellation request, return, eBay Money Back Guarantee claim, or an open dispute made outside of eBay against an order, then the Send refund option will not be available. We’re sorry. Automated returns also streamline returns experience for buyers. Give a full refund: You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. Decline your return request – Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. 1. Item condition. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. (2) Normally sell 10 items per Top Rated Sellers who reside in the US and list on eBay. Something went wrong. Not exactly what you expected? Not to worry. If you're not able to resolve things with the seller, you can ask us to help. Seller Help can be accessed from desktop and mobile devices, and offers a simple and intuitive interface so you can address selling issues We would like to show you a description here but the site won’t allow us. 7. eBay told me to wait for the email they send 7-10 days after return request that gives me the option to ask eBay to step in. Start Your Return Yes, offering a return policy is an option for all sellers. Why is eBay making this change? Expand. eBay or seller-provided labels: If an eBay label was automatically provided or you provide non-eBay return labels and upload tracking, eBay may close the return if there are no tracking scans or signals from the buyer showing the item was shipped within 15 business days of when the label was Decline your return request – Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. Use these seller tools to manage your refunds and create a returns policy that attracts and retains buyers. The buyer’s reason for returning an item will no longer count as a defect as long as you successfully resolve a return request with the buyer without asking eBay for help. 3 days. When you sell on eBay, you can save time managing your return requests by setting up rules that automatically accept returns, or issue immediate refunds. 4 min article Who pays for return shipping—you or the buyer—depends on the reason they’re returning the item and your return policy. Look for the receipt you received by email from eBay for the purchase. Many sellers offer a 30-day return policy and will pay for the return shipping costs, depending on the reason you indicate for returning the items. eBay does not have a hard rule on sellers offering to accept returns to buyers. We then make it easy for you to provide a return label or offer an alternative resolution, such as a partial refund. When your buyer opens a return, we’ll first notify you through Messages and in My eBay. How to handle a return request as a seller You can choose whether to accept returns if a buyer changes their mind about a purchase. Closing a request. Your refund will be reduced by any restocking fee specified by the seller at time of purchase and by the return shipping cost, unless the Return policy section of the listing specifies that seller pays for return shipping cost. You can escalate case as a seller but you're likely to lose. Return shipping label credit for false “item not as described” claims Returns Made Simple Whether you shop or sell, we make returns easy. It's crucial to review the seller's return policy before making a purchase. Help a buyer with an item they didn’t receive 3 min article How to handle a return request as a seller 4 min article Ask eBay to step in and help for sellers 2 min article Appeal the outcome of a case as a seller 2 min article Refunding buyers 2 min article Handling payment disputes 3 min article Return shipping for sellers 4 min article Setting up your return policy 2 min article If you've changed your mind about an item, check the listing for full details of the seller's return policy. Seller Centre. 2 min article We would like to show you a description here but the site won’t allow us. Return shipping for buyers | eBay 862252850309 57c92a0f-33ed-4e28-a5cd-0b109142b1ca:195ed1ff79f 19997 Seller Centre. 2. Find answers to your buying, selling, and account questions, or contact us for more help. I shop on eBay. Can I still get a full refund? Returns are an unavoidable part of selling on eBay, even for sellers who try to implement a ‘no returns’ policy. In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement. Who pays the cost of return shipping will depend on why you’re returning it, and the seller’s return policy. This lets the seller know that the issue is resolved. 3% . Buyer can escalate if you're too slow to accept and refund. Most sellers accept returns if you've changed your mind – check the listing for details of their returns policy. In most cases, eBay will automatically accept return requests. If eBay's asked to step in after you've issued the refund, it won't be counted as a case closed without seller resolution. 2 min article In many cases, including eBay Plus orders, sellers may offer free returns. Sellers must remedy the situation, often by accepting the return and refunding the buyer, even if their policy states no returns. However, it does have its own guarantees in place to make sure buyers are protected when necessary. It sucks but it's better to simply accept returns. So it’s entirely possible not to have a returns policy in place as a third-party eBay seller Returns Made Simple Whether you shop or sell, we make returns easy. Create great listings; Make your This year is no different, with the choice of return policies being overhauled and further automation. eBay also automatically removes negative / neutral feedback in that situation. (1) Top rated sellers can do 30 day returns and buyer pays return shipping, non-top rated have to do seller pays return shipping. However, if you have to pay for the return postage, here is a breakdown of the pricing: The postage cost of your return label can depend on both the carrier and the size and weight of the item you purchased. Sep 7, 2023 · If a seller doesn't accept a return, the buyer can open a case through eBay's Resolution Center. How you contact a seller on eBay depends on whether you've already bought an item from them or not. Managing returns on eBay is easy. 4 min article; Setting up your returns policy. Can I still get a full refund? Apr 25, 2024 · eBay sellers generally provide their returns policies and instructions in the product details page. Returns Made Simple Whether you shop or sell, we make returns easy. $127. Accept return - (Seller pays shipping cost, seller gets item back, seller must give full refund upon receiving item back, even if it's obviously broken by buyer or nothing is wrong with it. eBay is monitoring potential changes to tariffs and will update the eBay community as additional information becomes available. Avg. To save time when managing return requests, you can set up rules to automatically accept returns. New. You and your buyer will benefit from the ability to send messages, use an eBay-generated USPS return label (or provide your own), and see tracking updates of both Yes, depends on the seller, if you want to be top rated I would say you want to do returns, if you do accept returns you have the right to deduct up to 50% if you receive the item in not the same condition as sentworth it. If the seller promised a refund but hasn't issued it, you can ask eBay to step in and help. Who pays for return shipping—you or the buyer—depends on the reason they’re returning the item and your return policy. com users have these five ‘streamlined’ return policy options to choose between when creating item listings: By opting into the new managed returns process, you acknowledge and agree to its terms and conditions, and you authorize eBay to include any return shipping charges and autorefund amounts on your invoice as a fee which may be charged to your automatic payment method on file, if any; and acknowledge that eBay Buyer Protection—as amended from time to time—has special provisions to Contacting a seller. Additionally, eBay can issue a refund to your buyer as the result of an eBay Money Back Guarantee case or payment dispute. eBay sides with us when buyers pull that crap Decline your return request – Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. Give buyers another reason to love your listings by offering returns. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. Seller Help is a self-service resource that lets you conveniently manage refunds, returns, “Item not received” and “Item not as described” cases, and other common selling issues all in one place. Learn more about what to do if: The seller is paying for return shipping; You're paying for return shipping; How to print an eBay return shipping label eBay may automatically accept a return request from a buyer on your behalf if an eBay shipping label is available. Whatever you decide your policy is, it needs to be clearly specified in your listings. Get more details and learn how to set it up. Return an item for a refund 4 min article Check the status of your request 2 min article Ask eBay to step in and help for buyers 1 min article Appeal the outcome of a When you sell on eBay, you need to state whether you accept returns or not, and if so, under what conditions. eBay will keep the return open for up to 10 days while it works with the buyer to resolve their concerns, and you won't need to do anything else. It’s important you make all policy adjustments through business policies in order to qualify for seller protections against damaged returns. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. I contacted eBay and explained situation. ) 2. Go to Sell Your Item form. eBay or seller-provided labels: If an eBay label was automatically provided or you provide non-eBay return labels and upload tracking, we may close the return if we don't see tracking scans or signals from the buyer showing the item was shipped within 15 business days of when the label was Set up your return policy . Learn more about refunding the buyer. Seller policies are outlined on the listing page Who pays for return shipping—you or the buyer—depends on the reason they’re returning the item and your return policy. To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds. If you've changed your mind about an item, check the listing for full details of the seller's return policy. They said I’m covered by eBay’s seller guarantee and that I won’t need to refund them but I need to complete the process. Return postage for sellers. Return shipping for sellers. You're eligible for the grace period if you fall below Top Rated Seller standards due to any of the Jul 4, 2023 · You can set up return options for the item when creating a listing. Less than or equal to 10 business days 'Item not as described' return rate. Returns cannot be closed at the request of a seller. Over $100. 78 of 1,000 transactions. I sent an item back to the seller, but it got damaged at some point in the shipping process. There is no point in setting to buyer pays return shipping because it's only applicable is the buyer picks a remorse reason. For example, you might assert who pays for return shipping or that you’re willing to accept returns for a specific period of time after a sale. Most sellers on eBay offer returns, and whatever your reason, doing it is easy eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. After contacting the seller, it's up to you whether you want eBay to step in. Return shipping for sellers | eBay 827656467366 b5652469-0e37-442b-9e74-380950134553:19005bf40d2 19997 Decline your return request – Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. Service metrics rating. com sets up rules for returns within the US only. IMO that's the biggest ace in the hole you have as an eBay seller. We'll send an email to your Messages - opens in new window or tab with the subject line "Send the item back" with all the details of your return request. The Domestic returns accepted option on ebay. Who pays for return shipping – you or the buyer – depends on the reason they're returning the item and your return policy. Sellers will only receive a returns-related defect if eBay has to help resolve a returns issue, and the resolution is in favor of the buyer. As of May 2018, eBay. Return policy. It's part of running a business and eBay will essentially force you to anyway. Who pays for return postage – you or the buyer – depends on the reason they're returning the item and your return policy. Invited sellers (“Sellers”) who activate the offer and update existing or create listings to allow for free 30-day returns (seller pays return shipping with no restocking fees) will be eligible to have eBay pay return shipping costs for Eligible Listings sold during the Promotion Period and returned for remorse reasons during the Promotion 3 days ago · If the seller doesn't respond or if the issue isn't resolved, you can ask eBay to step in. You can return the item if the seller accepts returns, but as it's no longer in the exact same condition as when you received it, the seller might deduct an amount from your refund to cover loss of value. You choose your own returns policy, offering anything from no returns to 60-day free returns. As a seller, you can issue refunds through Seller Hub or My eBay. Find Selling details in Return options. If you want to start over, go to the homepage. It should have the return policy on it. You can offer returns on individual or all items and distinguish between domestic and international return policies. Average delivery time frame. Listings from Top Rated Sellers must offer a 30-day free return policy to qualify for the Top Rated Plus discount and seal. 2 min article new or refurbished—eBay offers many ways buy an item, check the seller’s return policy, then follow these easy steps to make a return. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. Get an eBay Business Account; Benefits for business sellers; My account; Seller fees; Getting paid; Product Research; Manage your sales; Sell your business to buyers; Sell a vehicle or parts; Selling trading cards; Selling pre-loved fashion; Listings Expand: Listings. How to handle a return request as a seller 4 min article Help a buyer with an item they didn’t receive 3 min article Return shipping for sellers 4 min article Ask eBay to step in and help for sellers 2 min article Appeal the outcome of a case as a seller 2 min article Report an issue with a buyer 2 min article Refunding buyers 2 min article Handling payment disputes 3 min article Contacting The simple fact is that Ebay doesn't like sellers who don't accept returns so they'll do what they need to take care of the buyer. If you did not receive the item, or the item is not as described, you have 30 days from your actual or latest estimated delivery date to open a request, under the eBay Money Back Guarantee. 4 min article; Setting up your return policy. We would like to show you a description here but the site won’t allow us. Send you a message – The seller may ask you for some more details about your return request. Dec 19, 2023 · Does eBay Require Sellers to Have a Return Policy? Technically, no. Help a buyer with an item they didn’t receive 3 min article How to handle a return request as a seller 4 min article Ask eBay to step in and help for sellers 2 min article Appeal the outcome of a case as a seller 2 min article Refunding buyers 2 min article Handling payment disputes 3 min article Return shipping for sellers 4 min article Setting up your return policy 2 min article Return postage for sellers. 1 min article; Contacting a buyer or bidder. Read on for the low down on returns on eBay as we know it today. Learn more When a buyer opens a return for a vehicle part or accessory covered by eBay Guaranteed Fit - opens in new window or tab and selects the reason "Doesn't fit my vehicle", we'll cover the cost of an eBay return label. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help . 3 min article; Get help with an item that hasn't arrived You pay for return shipping if you're returning the item because you changed your mind, and the seller's return policy states that buyers are responsible for return shipping. When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. Learn how to handle a return request with our step-by-step guide. When a buyer opens a return for a vehicle part or accessory covered by eBay Guaranteed Fit - opens in new window or tab and selects the reason "Doesn't fit my vehicle", we'll cover the cost of an eBay return label. % of sellers' transactions. If it doesn't, you can also find the order on eBay by logging in and looking under your account. We encourage all sellers to offer a generous return policy to stay competitive and keep your buyers happy. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. With the aim of educating new sellers of ongoing selling risks, this article will explain the what, why and how of fraudulent returns on the eBay platform. Sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Automating your return process can not only save you time, but also help provide a great experience for your customers. When you sell on eBay, you need to state whether or not you accept returns, and if so, under what conditions. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. Sellers have asked us for an easy, structured way to offer a replacement or exchange outside of facilitating requests through My eBay or email. Please note that there is one more By opting into the new managed returns process, you acknowledge and agree to its terms and conditions, and you authorize eBay to include any return shipping charges and autorefund amounts on your invoice as a fee which may be charged to your automatic payment method on file, if any; and acknowledge that eBay Buyer Protection—as amended from time to time—has special provisions to With eBay GUARANTEED RETURNS, you can return an item in unused condition if you change your mind. Return shipping for sellers | eBay 861145939692 aa4bde78-c991-43bd-a6ca-b0eac8acf4fe:195c0fc3617 19997 Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. If your item has arrived, or you no longer want to return it, you can close your request. Create great listings; Make your Feb 24, 2025 · Find the return policy. eBay typically gives sellers 3 days to respond to a return request, but if a seller doesn't respond or refuses the return request, eBay may step in and help resolve the dispute. Buyer's know this and will purposely pick not as described. You can save time by allowing your buyers to obtain a return label directly from eBay. Send the item back: Once the return is accepted, ship the item back within the provided timeframe. Maybe it's just not totally you. Return policy options for eBay sellers. To do this: 1. Average selling price. Buyer is shipping item back to me. 3. Selling Expand: Selling. Seller’s return window: Review the seller’s return policy and return window before you make a purchase. Return shipping for sellers | eBay 862976106963 43d4033b-bcfb-44c4-b9e2-13ad2da8d535:19608bf7864 19997 During the Top Rated Seller grace period, you retain your Top Rated Seller status and benefits, and you have 2 evaluation cycles to get your transaction count, sales amount, and/or tracking requirements back to minimum program requirements. If you're responsible for return shipping, use a tracked service and include the tracking number. Many eBay sellers accept returns if you've changed your mind. If the item doesn't qualify for an eBay return label, you'll be responsible for providing a way for the buyer to return the item. Learn More Need to make a return? Maybe it isn't your size. ufrzf hfcc bbwci nbxa clqxvc mqb ocbtxih mbynoh edyb frrcs wxd ispbfslz err pqhu mmchk